Advice, Support & Guidance from ParentLine NI

DAILY UPDATE (11th May 2020) 

ParentLine NI delivers the Regional Parents Support Helpline throughout Northern Ireland and the freephone helpline (Tel: 0808 8020 400) continues to operate as normal during the COVID-19 pandemic, with the following opening hours applying:

• Mon – Thurs: 9am – 9pm
• Friday: 9am – 5pm
• Saturday: 9am – 1pm

ParentLine NI also offers webchat ( and e-mail ( and continues to facilitate face-to-face support via numerous online platforms.

Referrals from professionals are also still being accepted by ParentLine NI (Please e-mail

In addition, along with its partners, ParentLine NI are a point of contact for the Government’s Bespoke Childcare Scheme and they continue to support parents and gather their feedback, reporting this directly to the relevant bodies on a daily basis, so please continue to signpost parents who are struggling to source childcare to ParentLine NI.

Stay safe and stay supported!

Kind Regards,

Southern Area Locality Planning Team