ParentLine NI delivers the Regional Parents Support Helpline throughout Northern Ireland and the freephone helpline (Tel: 0808 8020 400) continues to operate as normal during the COVID-19 pandemic, with the following opening hours applying:
• Mon – Thurs: 9am – 9pm
• Friday: 9am – 5pm
• Saturday: 9am – 1pm
ParentLine NI also offers webchat (www.ci-ni.org.uk/parentline-ni) and e-mail (firstname.lastname@example.org) and continues to facilitate face-to-face support via numerous online platforms.
Referrals from professionals are also still being accepted by ParentLine NI (Please e-mail email@example.com).
In addition, along with its partners, ParentLine NI are a point of contact for the Government’s Bespoke Childcare Scheme and they continue to support parents and gather their feedback, reporting this directly to the relevant bodies on a daily basis, so please continue to signpost parents who are struggling to source childcare to ParentLine NI.
Stay safe and stay supported!
Southern Area Locality Planning Team